Terms of Service

Terms of Service

These terms of service govern the use of ICT Shift services and website resources, including managed IT services, support, projects, and related deliverables.

Last updated: April 17, 2026

Terms of service overview

Scope

These Terms apply to all services and resources provided by ICT Shift unless superseded by a signed agreement, Statement of Work, or service-specific schedule.

Order of precedence

If documents conflict, priority is: signed contract/MSA, then signed SOW or service schedule, then SLA, then these Terms, then website informational content.

Applicable law

These Terms are governed by Dutch law, subject to any mandatory legal protections that apply to the customer under applicable law.

Service framework

The table below outlines the operational and legal framework generally applied to ICT Shift services.

TopicDefault position
Service scopeDefined in proposal/SOW. Work outside scope is handled as change request or separate quote.
Support and responseResponse targets and escalation channels are defined in our Service Level Agreement (SLA).
Third-party platformsServices may rely on cloud, telecom, software, and data-center providers outside ICT Shift direct control.
Client cooperationClient provides timely access, accurate information, authorized contacts, and decision-making support.
Security modelShared responsibility: ICT Shift secures managed layers; client remains responsible for unmanaged layers and internal usage policy.
Backups and continuityBackup/DR commitments apply only where explicitly included in the contracted service package.
Project assumptionsTimelines depend on scope stability, dependencies, approvals, and third-party lead times.
Regulatory contextParties cooperate to meet applicable legal obligations, including GDPR where relevant.
View Service Level Agreement (SLA)

No statement on the website should be interpreted as a guaranteed result, uptime, or response commitment unless expressly set out in a signed agreement or SLA.

Fees, invoicing, and payment

  • Fees are stated in proposal, SOW, or subscription terms.
  • Unless explicitly stated otherwise, fees are quoted and invoiced excluding VAT (BTW).
  • Invoices are payable by the due date shown on invoice.
  • Late payment may lead to statutory interest and collection costs where legally permitted.
  • ICT Shift may suspend non-critical services for materially overdue accounts after notice.

Intellectual property

Each party retains ownership of its pre-existing intellectual property. Deliverables ownership and license rights are governed by the signed contract, including third-party licensing restrictions.

Privacy and data processing

Processing of personal data is governed by our Privacy Policy and, where required, a Data Processing Agreement. Where ICT Shift acts as processor for client data, processing terms are agreed contractually, including security and confidentiality obligations for both parties.

View Privacy Policy

Liability, suspension, and termination

Except in cases of intent or gross negligence and subject to mandatory law, each party’s liability is limited to direct damages and capped according to the applicable contract. Consequential or indirect losses are excluded to the extent permitted by law.

ICT Shift may suspend services where necessary for security, legal compliance, emergency maintenance, or material breach. Either party may terminate according to agreed notice and cure periods in the contract.

Upon termination, parties cooperate on reasonable transition, data export where contractually agreed, and final settlement of outstanding fees.

Governing law and disputes

These Terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands, unless mandatory law requires otherwise. For statutory context, see the Dutch Civil Code.

Business address:
Italiëlaan 9
5632 TA Eindhoven
The Netherlands

Updates and contact

We may update these Terms to reflect legal, technical, or service changes. The latest version is always published on this page with the updated date.

Questions about terms?

For contractual or legal questions about these Terms of Service, contact us directly and include your company details and service reference.

Contact ICT Shift